About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
🎁 Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
🌟 Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Customer Success Manager • Senior
DoorDash USA • Tempe - Remote
Overview
DoorDash is hiring a Senior Merchant Success Manager to drive growth strategies and manage relationships with franchise partners. This role requires strong operational insights and relationship management skills.
Job Description
Who you are
You have a strong background in relationship management and operational excellence, with experience in developing growth strategies for enterprise clients. You understand the importance of engaging with Franchise C-suite and operational leads to foster best-in-class partnerships. You are skilled in data analysis and can derive actionable insights to enhance partner performance and profitability.
You thrive in a collaborative environment, working closely with cross-functional teams to co-create solutions that meet the needs of franchise partners. You are adept at conducting business reviews and can effectively communicate strategies to key decision-makers. Your ability to prioritize franchisee needs by their impact on the business sets you apart as a strategic thinker.
What you'll do
As a Senior Merchant Success Manager, you will be responsible for developing and executing growth plans for a portfolio of Franchise Groups and Brands. You will engage in strategic conversations with franchisees to augment their stores on Drive and increase utilization. Your role will involve introducing and executing on Drive white label growth opportunities to broaden partnership depth and enhance revenue streams.
You will serve as the primary point of contact for all issues, ensuring operational excellence and addressing any concerns that arise. Your responsibilities will include conducting business reviews with key franchise decision-makers to deepen relationships and review performance metrics. You will work to co-create solutions that align with the needs and wants of franchisees, prioritizing them based on their impact on the business.
What we offer
At DoorDash, we offer a dynamic work environment where you can make a significant impact on our growth and success. You will have the opportunity to work with some of the largest restaurant groups in North America, contributing to our strategic vision and operational excellence. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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