About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
🎁 Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
🌟 Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Customer Support • Entry-Level
DoorDash USA • Tempe - On-Site
Overview
DoorDash is hiring a Specialist for their Drive Escalated Support team to provide exceptional live support to merchants. You'll assist with complex issues and collaborate with cross-functional teams to enhance the merchant experience. This role is based in Tempe, AZ.
Job Description
Who you are
You are a dedicated support professional with a passion for helping others. You thrive in fast-paced environments and enjoy solving complex problems for merchants. Your communication skills are top-notch, allowing you to effectively assist partners through various support channels. You understand the importance of providing reassurance and building lasting relationships with merchants. You are eager to learn and grow within the DoorDash support organization, contributing to a culture of collaboration and meaningful connection.
What you'll do
As a Specialist on the Drive Escalated Support team, you will be the first point of contact for merchants facing urgent issues. You will utilize live support channels, including phone and email, to resolve complex inquiries and ensure merchant satisfaction. Your role will involve identifying opportunities for improvement in the merchant journey and collaborating with sales ops, engineering, product, and onboarding teams to enhance the overall experience. You will be responsible for delivering exceptional support and acting as a brand ambassador for DoorDash, ensuring that merchants feel valued and supported throughout their partnership with us.
What we offer
At DoorDash, we believe in fostering a culture of growth and collaboration. You will have the opportunity to work in a supportive environment where your contributions are recognized and valued. We offer competitive compensation and benefits, along with opportunities for professional development. Join us in making DoorDash the delivery platform of choice for merchants across the United States, Canada, and Australia.
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