About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
π Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
π Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Operations Manager β’ Mid-Level
DoorDash USA β’ New York
Overview
DoorDash is seeking a Manager of Merchant Strategy & Operations to lead the support experience for merchants. You'll strategize and implement solutions to enhance merchant satisfaction and retention. This role requires 6+ years of experience in strategy or operations.
Job Description
Who you are
You have a Bachelorβs degree and over 6 years of experience in consulting, strategy, operations, banking, technology, or a related field. You possess a strong understanding of how to drive operational excellence and have a proven track record of leading teams to success. Your analytical skills are top-notch, allowing you to make data-driven decisions that positively impact merchant experiences. You are a collaborative leader who enjoys working cross-functionally with various teams, including product, operations, marketing, and finance. You thrive in high-growth environments and are excited about the opportunity to influence key initiatives that drive business growth. You are adaptable and can navigate the complexities of a fast-paced organization while maintaining a focus on delivering exceptional service to merchants.
What you'll do
As the Manager of Merchant Strategy & Operations at DoorDash, you will lead the strategy for enhancing the support experience for our merchants. You will be responsible for transforming the support process into a tech-first, scalable, and seamless experience that drives merchant satisfaction and loyalty. You will work closely with cross-functional teams to identify pain points and develop solutions that minimize operational friction. Your role will involve analyzing data to inform decision-making and drive the execution of new initiatives aimed at improving the merchant experience. You will also be tasked with onboarding new merchants and ensuring they have the resources they need to succeed on the DoorDash platform. Your leadership will be crucial in fostering a culture of continuous improvement and innovation within the team.
What we offer
At DoorDash, we offer a competitive salary and benefits package, including health insurance, retirement plans, and opportunities for professional development. You will be part of a dynamic team that is dedicated to making a positive impact on the restaurant industry. We value diversity and inclusion and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to empower merchants and enhance their success on the DoorDash platform.
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