About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
🎁 Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
🌟 Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Operations Manager • Senior
Overview
DoorDash is seeking a Senior Manager for Workforce Strategy to oversee day-to-day SLA delivery and drive innovation in Workforce Management. This role requires strong strategic and operational skills to enhance customer experience.
Job Description
Who you are
You have a proven track record in workforce management, with experience in capacity planning and real-time operations. You thrive in ambiguous environments and can quickly transition from identifying problems to implementing effective solutions. Your strategic mindset allows you to connect high-level goals with day-to-day execution, ensuring that the workforce is optimized for performance and efficiency.
You possess strong leadership skills and can effectively collaborate with cross-functional teams, including Planning, Vendor Operations, Customer Experience, and Product/Engineering. You are adept at surfacing risks early and ensuring accountability within your team, fostering a culture of excellence and reliability.
Your innovative approach drives the agenda for Workforce Management, as you seek to leverage existing tools while exploring automation and AI capabilities. You understand what it takes to scale operations effectively and are committed to delivering outstanding customer experiences.
Desirable
Experience with automation tools and AI technologies is a plus, as is familiarity with workforce management software. You are comfortable navigating complex operational challenges and can adapt strategies to meet evolving business needs.
What you'll do
In this role, you will be responsible for overseeing the day-to-day operations of the Workforce Management team, ensuring that service level agreements (SLAs) are consistently met. You will bring structure and discipline to intraday and in-week performance, identifying risks and implementing solutions proactively. Your leadership will be crucial in driving the innovation agenda, as you work to enhance current processes and explore new capabilities.
You will collaborate closely with various teams to align workforce strategies with broader business objectives, ensuring that the right people are in place at the right time. Your ability to analyze performance metrics will inform decision-making and help optimize workforce efficiency.
You will also play a key role in shaping the future of Workforce Management at DoorDash, advocating for the adoption of new technologies and methodologies that enhance operational effectiveness. Your insights will guide the team in navigating challenges and seizing opportunities for improvement.
What we offer
At DoorDash, we value our employees and strive to create a supportive work environment. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to connect customers with the best possible service and experience.
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