About DroneDeploy
The leading drone mapping and analytics platform
Key Highlights
- Headquartered in San Francisco, CA with 201-500 employees
- Raised $157.6 million in Series E funding
- Specializes in drone mapping, analytics, and reality capture
- Strategic acquisitions include Rocos and StructionSite
DroneDeploy, headquartered in Showplace Square, San Francisco, is a leading cloud-based platform specializing in drone mapping and analytics. With over $157.6 million raised in funding, including notable investments from Energize Ventures and AirTree, DroneDeploy serves a diverse range of industries...
🎁 Benefits
DroneDeploy offers a hybrid workplace model, allowing employees to choose between remote work and office collaboration. The company provides comprehen...
🌟 Culture
DroneDeploy fosters a culture of innovation and continuous improvement, encouraging employees to explore new technologies and methodologies in the rap...
Customer Success Manager • Mid-Level
DroneDeploy • London - Hybrid
Overview
DroneDeploy is seeking a Customer Success Manager to enable customers post-sales and ensure their success with the platform. This role requires strong communication skills and the ability to work across time zones. Experience in customer success or account management is preferred.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally with experience in technology or software solutions. Your strong communication skills enable you to build relationships with clients and understand their needs effectively. You are comfortable working across different time zones and can adapt your schedule to accommodate client engagements. You thrive in a hybrid work environment and are eager to collaborate with a diverse team. You are passionate about helping customers achieve their goals and are motivated by the impact of your work. You understand the importance of customer feedback and are committed to driving improvements based on their insights.
What you'll do
In this role, you will be responsible for enabling customers post-sales, ensuring they derive maximum value from DroneDeploy's platform. You will work closely with clients to understand their unique challenges and provide tailored solutions that meet their needs. You will conduct regular check-ins and training sessions to ensure customers are utilizing the platform effectively. You will collaborate with cross-functional teams, including sales and product, to relay customer feedback and advocate for their needs. Your role will involve tracking customer success metrics and identifying opportunities for upselling or expanding services. You will also participate in client engagements and training sessions, which may require up to 40% travel. Your ability to manage multiple accounts and prioritize tasks will be essential for success in this position.
What we offer
At DroneDeploy, we foster a culture of innovation and impact, where you will have the opportunity to work with cutting-edge technology. We offer flexible schedules and family-friendly benefits, along with a strong track record of internal promotions. You will be part of a mission-driven team that values diverse perspectives and encourages personal and professional growth. Our hybrid work model allows for a balance between in-office collaboration and remote work, ensuring you can thrive in your role while maintaining a healthy work-life balance. Join us in transforming industries with our reality capture platform and make a meaningful impact in the field of robotics and AI.
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