Application Support Specialist • Mid-Level

Who you are

You have 2 to 3 years of experience working in an application support role, where you've developed a strong understanding of technical troubleshooting and engineering work. Your knowledge of networking fundamentals allows you to effectively support proprietary trading applications and assist traders in a high-stakes environment. You thrive in situations that require quick thinking and adaptability, and you enjoy collaborating with skilled colleagues such as Software Developers and Traders. You are detail-oriented and possess strong problem-solving skills, enabling you to tackle a variety of technical challenges that arise in a trading context.

Desirable

Experience with trading applications or financial systems is a plus, as it will help you understand the unique challenges faced in this role. Familiarity with software deployment and configuration will enhance your ability to provide effective support. A proactive attitude towards learning and adapting to new technologies will set you apart as a candidate.

What you'll do

As an Application Support Specialist at DRW, you will be responsible for providing mission-critical support for our proprietary trading applications. Your role will involve performing a wide variety of technical troubleshooting tasks, ensuring that our systems run smoothly and efficiently. You will engage in software deployment and configuration, working closely with the development team to implement updates and enhancements. System monitoring will be a key part of your responsibilities, as you will need to identify and resolve issues before they impact trading operations. You will also provide direct support to traders, helping them navigate technical challenges and ensuring they have the tools they need to succeed.

What we offer

At DRW, we value autonomy and the ability to pivot quickly to capture opportunities. You will be part of a dynamic team that operates with respect, curiosity, and open minds. We offer a competitive salary and a comprehensive benefits package, including health and wellness programs, retirement plans, and opportunities for professional development. Our culture encourages innovation and integrity, and we believe that the best results come from empowered teams. Join us and be part of a firm that is committed to excellence in trading and technology.