About Duffel
Revolutionizing travel sales with powerful APIs
Key Highlights
- Raised $56.4M in Series A funding
- Headquartered in the City of London, UK
- Connects travel agents directly with airlines' booking channels
- Offers 27 days of annual leave plus public holidays
Duffel is transforming the travel industry with its API toolkit designed for selling flights online. Headquartered in the City of London, Duffel has raised $56.4 million in Series A funding and serves a growing number of travel agents and airlines. The platform connects directly with airlines' booki...
🎁 Benefits
Duffel offers a range of benefits including a stipend for flights through the Duffel platform, a pension matching up to 5%, 27 days of annual leave, a...
🌟 Culture
Duffel's culture is centered around innovation in the travel sector, akin to how challenger banks have disrupted traditional banking. The company valu...
Overview
Duffel is hiring a Travel Operations Trainer to enhance customer service in travel bookings. You'll work with the Travel Ops team to handle queries and improve systems. This role requires flexibility in shift patterns and a focus on customer satisfaction.
Job Description
Who you are
You have experience in customer operations or training, ideally within the travel industry — you understand the complexities of travel bookings and the importance of providing excellent customer service. You are adaptable and can work UK business hours with some flexibility on shift patterns, ensuring that you meet the needs of both the team and the customers. You are a strong communicator, capable of conveying information clearly and effectively to both customers and team members.
What you'll do
As a Travel Operations Trainer at Duffel, you will be responsible for training team members on handling various types of queries related to travel bookings. You will work closely with the Travel Ops team to ensure that all customer interactions are handled smoothly and efficiently, whether they involve voluntary changes requested by passengers or involuntary changes initiated by airlines. Your role will involve developing training materials and conducting sessions to enhance the team's skills and knowledge.
You will also play a key role in simplifying systems and processes within the travel operations, contributing to the overall mission of making travel effortless for customers. By collaborating with various stakeholders, you will help identify areas for improvement and implement solutions that enhance the customer experience. Your insights will be valuable in shaping the future of travel operations at Duffel.
What we offer
At Duffel, you will be part of a dynamic team that is dedicated to transforming the travel industry. We offer a supportive work environment where your contributions will directly impact our mission. You will have the opportunity to grow your skills and advance your career in a company that values innovation and customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement — we are excited to learn more about you and see if you could be a great fit for our team.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Duffel.
Similar Jobs You Might Like
Based on your interests and this role
Customer Support
Duffel is hiring a Travel Support Consultant to handle queries related to travel bookings and provide excellent customer service. This role requires flexibility in shift patterns and the ability to work UK business hours.
Customer Support
Duffel is hiring a Travel Support Consultant to assist with travel-related queries and provide excellent customer service. This role requires flexibility in working hours and a passion for improving the travel experience.
Customer Operations
Navan is hiring a Business Travel Consultant II to support users' travel needs and enhance customer satisfaction. You'll assist travelers through various contact channels and collaborate with internal teams to improve service. This role requires strong communication skills and a basic understanding of world geography.
Customer Support
TripActions is seeking a Business Travel Consultant II to provide exceptional travel support to users. You'll assist with bookings and resolve customer inquiries while collaborating with internal teams. This role requires strong communication skills and a basic understanding of world geography.
Customer Operations
TripActions is hiring a Travel Experience Agent to support users' travel needs and enhance customer satisfaction. You'll assist travelers through various contact channels and collaborate with internal teams. This role requires strong communication skills and knowledge of the travel industry.