About Duffel
Revolutionizing travel sales with powerful APIs
Key Highlights
- Raised $56.4M in Series A funding
- Headquartered in the City of London, UK
- Connects travel agents directly with airlines' booking channels
- Offers 27 days of annual leave plus public holidays
Duffel is transforming the travel industry with its API toolkit designed for selling flights online. Headquartered in the City of London, Duffel has raised $56.4 million in Series A funding and serves a growing number of travel agents and airlines. The platform connects directly with airlines' booki...
🎁 Benefits
Duffel offers a range of benefits including a stipend for flights through the Duffel platform, a pension matching up to 5%, 27 days of annual leave, a...
🌟 Culture
Duffel's culture is centered around innovation in the travel sector, akin to how challenger banks have disrupted traditional banking. The company valu...
Overview
Duffel is hiring a Travel Support Consultant to handle queries related to travel bookings and provide excellent customer service. This role requires flexibility in shift patterns and the ability to work UK business hours.
Job Description
Who you are
You are someone who thrives in a customer-focused environment and understands the importance of providing exceptional service. You may have experience in roles such as Travel Advisor, Travel Agent, or Travel Consultant, which has equipped you with the skills to handle various travel-related queries effectively. You are adaptable and can work UK business hours, with some flexibility on shift patterns. You understand that travel can be complex and are eager to simplify the process for customers.
What you'll do
As a Travel Support Consultant at Duffel, you will be responsible for managing all types of queries related to travel bookings. This includes addressing voluntary changes requested by passengers and involuntary changes initiated by airlines. You will work closely with customers to ensure they receive outstanding service throughout their travel experience. Your role is more than just typical customer support; you will be an integral part of a team dedicated to making travel effortless for everyone.
What we offer
At Duffel, we are on a mission to rebuild the infrastructure of the travel industry, making it easier for travelers to reach their destinations. You will be part of a dynamic team that values innovation and customer satisfaction. We encourage you to apply even if you don't meet every requirement listed in the job description. We believe in the potential of our team members and are excited to learn more about you.
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