Support Engineer • Mid-Level

Who you are

You have a strong technical background and experience in support engineering, ensuring service quality and reliability for users. Your communication skills are impeccable, allowing you to manage client relationships effectively, even in sensitive situations. You are proactive and take the initiative to improve processes, always aiming for quality and continuous improvement.

You are familiar with monitoring tools and observability practices, which are essential for diagnosing and resolving complex incidents. Your ability to structure and professionalize support processes will be key in this role, as you act as a technical and operational reference within the organization.

What you'll do

As a Support Engineer at Ekimetrics, you will play a strategic role in guaranteeing service continuity for users across Europe. You will lead support activities, ensuring that incidents are resolved efficiently and that service commitments are met. Your expertise will be crucial in diagnosing and analyzing complex issues, providing solutions that enhance user satisfaction.

You will collaborate closely with internal teams to streamline support processes and improve overall service quality. Your role will involve not only resolving incidents but also identifying areas for improvement and implementing best practices in support operations. You will be the point of contact for technical queries, ensuring that users receive timely and effective assistance.

What we offer

Ekimetrics offers a dynamic work environment where you can grow your skills and contribute to impactful projects. You will be part of a dedicated team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for professional development.