Support Engineer • Entry-Level

Who you are

You have a strong technical background and a passion for helping others — your curiosity drives you to learn and adapt quickly in a fast-paced environment. You possess excellent communication skills, allowing you to convey complex technical concepts in a clear and concise manner. You thrive in a remote-first culture, where collaboration and teamwork are key to success. You are motivated by customer satisfaction and take pride in providing top-notch support. You are comfortable working flexible hours, particularly during the evening shift from 4 PM to 12 AM UTC.

What you'll do

As a Support Engineer at Kinsta, you will be the first point of contact for our customers, providing assistance through our live chat system. You will troubleshoot technical issues related to WordPress hosting and guide customers through solutions, ensuring they have a seamless experience. You will collaborate with the Support Manager and your team to continuously improve our support processes and contribute to a culture of learning and growth. Your role will involve staying updated on the latest WordPress developments and Kinsta's offerings to provide informed support. You will also have the opportunity to participate in training sessions and knowledge-sharing initiatives to enhance your skills and those of your colleagues.

What we offer

Kinsta offers a flexible and supportive work environment where you can thrive. You will have access to ongoing training and development opportunities to help you grow in your role. Our team is dedicated to maintaining a high level of customer satisfaction, and you will play a crucial part in achieving that goal. We encourage you to apply even if your experience doesn't match every requirement — we value curiosity and a willingness to learn. Join us in making a positive impact on our customers' experiences with WordPress hosting.