Business Operations • Lead

Who you are

You have a strong background in IT business systems with at least 5 years of experience in a leadership role — you've successfully aligned business processes with technology solutions that drive efficiency and effectiveness across organizations. Your strategic mindset allows you to identify opportunities for continuous improvement and transformation initiatives that enhance operational performance.

You possess excellent collaboration skills, having worked closely with executives and department heads to ensure that technology solutions meet business needs — your ability to communicate complex ideas clearly helps bridge the gap between technical and non-technical stakeholders. You are adept at leading cross-functional teams, fostering a culture of high performance and accountability.

Your experience with systems like Salesforce CRM and Marketo is extensive — you understand how to leverage these platforms to support critical business processes such as Lead to Cash and Record to Report. You are also familiar with client support platforms and how they integrate into the overall business ecosystem.

You are results-driven and have a track record of implementing scalable solutions that support business agility — you thrive in environments where you can drive change and make a significant impact on the organization’s success. Your analytical skills enable you to assess system performance and identify areas for optimization.

Desirable

Experience with AI-powered platforms or financial operations is a plus — you have a keen interest in how technology can transform business processes and enhance visibility across the enterprise. Familiarity with continuous improvement methodologies will help you lead initiatives that drive operational excellence.

What you'll do

As the Director of IT Business Systems at Emburse, you will be responsible for aligning core business processes with scalable systems — you will lead the execution of key transformation initiatives that enhance operational efficiency and support business agility. Your role will involve collaborating with executives and department heads to ensure that systems like Salesforce and Marketo are optimized for mission-critical processes.

You will oversee a cross-functional team, guiding them in the continuous improvement of business operations — your leadership will empower team members to take ownership of their projects and drive results. You will also be responsible for developing strategies that align technology solutions with business objectives, ensuring that the organization remains competitive in the market.

Your day-to-day responsibilities will include analyzing system performance, identifying areas for improvement, and implementing solutions that enhance operational effectiveness — you will work closely with technology partners to ensure that systems are integrated seamlessly into the business workflow. You will also play a key role in fostering a culture of collaboration and innovation within your team.

What we offer

At Emburse, you will be part of a forward-thinking organization that values technology as a driver of business success — we offer a competitive salary and benefits package that reflects our commitment to attracting top talent. You will have the opportunity to work in a dynamic environment where your contributions will directly impact the organization’s growth and success.

We encourage you to apply even if your experience doesn't match every requirement — we believe that diverse perspectives lead to better solutions and outcomes. Join us in building a future where technology drives business value and inspires extraordinary results.