Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, with a passion for helping customers achieve their goals. You excel at building relationships and understand the importance of customer satisfaction in driving business success. Your ability to manage multiple projects simultaneously is complemented by your excellent organizational skills and attention to detail. You thrive in a collaborative environment, working closely with various departments to ensure customer needs are met effectively. You are proactive in identifying potential issues and are skilled at providing solutions that enhance the customer experience. You are adaptable and can navigate the challenges that come with a fast-paced work environment.

What you'll do

As a Customer Success Manager at Entrata, you will be responsible for ensuring that customers are successfully utilizing the Entrata platform. You will develop strong relationships with your customers, understanding their needs and challenges, and partnering with other departments to address them. Your role will involve managing multiple projects that impact customers, ensuring they are completed on time and to the customers' satisfaction. You will also be responsible for onboarding new customers, providing training and support to help them get the most out of the Entrata platform. Your efforts will directly contribute to customer retention and satisfaction, making you a key player in the company's success.

What we offer

Entrata offers a dynamic work environment where innovation and collaboration are at the forefront. You will be part of a team that values transparency and communication, with opportunities for professional growth and development. The hybrid work model allows for flexibility, enabling you to balance your work and personal life effectively. We believe in recognizing and rewarding our employees' contributions, and you will have access to various resources and support to help you succeed in your role.