Support Analyst • Entry-Level

Who you are

You are an enthusiastic individual eager to start your career in tech support. You possess a strong desire to help others and are committed to delivering exceptional customer experiences. You thrive in collaborative environments and are ready to engage with a team of experts to solve problems effectively. You understand the importance of prioritizing tasks and managing support tickets efficiently. You are also keen on developing your skills in technical troubleshooting and customer support.

What you'll do

As a Support Analyst I at Panopto, you will be the first point of contact for users seeking assistance. Your primary responsibility will be to assess and prioritize support tickets, ensuring that users receive timely and effective solutions. You will collaborate closely with your team to troubleshoot issues and provide guidance to users. Additionally, you will have the opportunity to contribute to the internal Knowledge Base, helping to create resources that enhance the support experience for both customers and teammates. This role will allow you to gain hands-on experience in a fast-paced tech environment while developing your skills in customer support.

What we offer

At Panopto, we value the growth and development of our team members. While this role is currently for future opportunities, we encourage you to connect with us if you are interested in joining our talent community. You will have the chance to work in a supportive environment that fosters learning and collaboration. We believe in empowering our employees to succeed and make a meaningful impact in their roles.