Technical Support Engineer • Entry-Level

Who you are

You are a problem solver who thinks holistically and in-depth about challenges. You possess a relentless curiosity and are a self-starter, determined to drive ideas from inception through to completion. You understand the importance of security and privacy in your work and are excited about the potential impact your contributions can have on the global workforce. You are encouraged to apply even if your experience doesn't precisely match the job description, as your skills and potential will stand out.

What you'll do

As a Technical Support Engineer at Finch, you will play a crucial role in enhancing the customer experience. You will be responsible for addressing inbound tickets and ensuring that customers receive timely and effective support. Your focus will be on scaling knowledge of the Finch ecosystem to current and prospective customers. You will partner closely with our Developer Success, Engineering, and Product teams to deliver optimum service and proactively surface the right information to the right user at the right time. Your role will involve not only responding to customer inquiries but also identifying opportunities for improvement in our support processes. You will be expected to contribute to the development of knowledge base articles and other resources that empower customers to find solutions independently.

What we offer

At Finch, you will be part of a diverse team that values velocity, curiosity, empathy, and different perspectives. We offer a collaborative work environment where your contributions can make a significant impact. You will have the opportunity to grow your skills and advance your career while working on meaningful projects that revolutionize employment. We believe in the importance of work-life balance and provide flexible working arrangements to support our employees' well-being.