Account Manager • Mid-Level

Who you are

You have a strong background in account management, ideally with experience in the travel or experiences industry. You understand the importance of client relationships and are passionate about helping businesses succeed. Your communication skills are top-notch, allowing you to effectively convey value to clients and address their needs. You thrive in a collaborative environment and enjoy working with diverse teams to achieve common goals. You are proactive and take ownership of your responsibilities, ensuring that clients receive the best possible service. You are curious and eager to learn, always looking for ways to improve processes and outcomes for your clients.

What you'll do

As an Enterprise Account Manager at FareHarbor, you will be responsible for managing a portfolio of clients, ensuring their satisfaction and success with our reservation software. You will act as the primary point of contact for clients, addressing their inquiries and providing solutions to their challenges. You will collaborate with internal teams to deliver exceptional service and support, ensuring that clients are fully utilizing our tools to grow their businesses. You will also identify opportunities for upselling and cross-selling additional services to enhance client experiences. Your role will involve regular check-ins with clients to assess their needs and gather feedback, which will be crucial for continuous improvement.

What we offer

FareHarbor offers a dynamic work environment where you can grow your career while making a meaningful impact in the experiences industry. We value our employees and provide opportunities for professional development and advancement. Our team is dedicated to fostering a culture of collaboration and support, ensuring that everyone feels like part of the 'Ohana. We believe in the importance of work-life balance and offer flexible working arrangements to accommodate our employees' needs. Join us in shaping the future of travel and experiences.