About Fieldguide
Streamlining audits for trust in commerce
Key Highlights
- Raised $47.4M in Series A funding
- Headquartered in Eureka Valley, San Francisco, CA
- Focus on cybersecurity, risk, and ESG audits
- Client base includes key audit and advisory firms
Fieldguide is a cloud-native platform designed specifically for assurance and advisory firms, focusing on streamlining workflows and automating processes in cybersecurity, risk, and ESG audits. Headquartered in Eureka Valley, San Francisco, Fieldguide has raised $47.4 million in Series A funding, en...
🎁 Benefits
Fieldguide offers competitive health and dental insurance, generous PTO policies, and a supportive work environment that promotes work-life balance....
🌟 Culture
Fieldguide fosters a culture of innovation and collaboration, focusing on developing internal productivity tools that enhance team efficiency. The com...
Customer Success Manager • Senior
Overview
Fieldguide is hiring a Senior Customer Advocacy Manager to build and manage their customer marketing program. You'll focus on enhancing customer relationships and driving advocacy initiatives. This role requires a strong customer-centric approach and experience in customer success.
Job Description
Who you are
You have a strong background in customer advocacy and success, with a proven track record of building and managing customer marketing programs. Your experience in fostering customer relationships has equipped you with the skills to drive engagement and loyalty. You understand the importance of creating mutual value and earning trust in business relationships. You thrive in inclusive environments and are passionate about supporting team growth and collaboration.
You are adept at developing strategies that resonate with customers and enhance their experience with the product. Your ability to analyze customer feedback and translate it into actionable insights is a key strength. You are comfortable working in a remote-first environment and can effectively communicate and collaborate with diverse teams.
What you'll do
In this role, you will be responsible for building and managing Fieldguide's customer marketing program. You will develop initiatives that promote customer advocacy and engagement, ensuring that customers feel valued and heard. You will work closely with cross-functional teams to align customer feedback with product development and marketing strategies. Your role will involve creating content and resources that empower customers to share their success stories and experiences with the product.
You will also analyze customer data to identify trends and opportunities for improvement, helping to shape the overall customer experience. Your efforts will contribute to establishing a strong community of advocates who can share their insights and drive further engagement. You will play a crucial role in enhancing the company's reputation and fostering long-term relationships with customers.
What we offer
Fieldguide offers competitive compensation packages, including meaningful ownership opportunities. We provide unlimited PTO, a 401k plan, and wellness benefits, including a bundle of free therapy sessions. Our flexible work schedules allow you to balance your professional and personal life effectively. Join us in building a culture that values diversity and supports each other's growth.
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