About Figma
The design platform for seamless team collaboration
Key Highlights
- Valued at $12.5 billion after Series E funding
- Raised $749.1 million from top investors
- Headquartered in Union Square, San Francisco, CA
- Thousands of customers including Airbnb, Dropbox, and Microsoft
Figma is a web-based design platform that empowers cross-functional teams to collaborate seamlessly on product design projects. Founded in 2012 and headquartered in Union Square, San Francisco, Figma has raised $749.1 million in funding from investors like General Catalyst and Andreessen Horowitz, a...
🎁 Benefits
Figma offers generous benefits including equity, parental leave, mental health support, and a learning & development stipend. Employees enjoy recharge...
🌟 Culture
Figma fosters a collaborative culture with its unique Multiplayer mode, enabling real-time design collaboration akin to Google Docs. The company prior...
Skills & Technologies
Overview
Figma is hiring a Customer Enablement Manager to help larger customers maximize their use of the Figma Weave platform. You'll design tailored strategies for product adoption and collaborate with internal teams to enhance customer experiences.
Job Description
Who you are
You have a strong background in customer success or enablement, ideally with experience in SaaS environments. Your ability to build relationships and understand customer goals allows you to connect product features with real-world applications. You thrive in collaborative settings, working closely with various teams to ensure a seamless customer experience. You possess excellent communication skills, enabling you to convey complex ideas clearly and effectively. Your passion for design and technology drives you to stay updated on industry trends and best practices. You are adaptable and can pivot strategies based on customer feedback and evolving needs.
What you'll do
As a Customer Enablement Manager at Figma, you will work directly with our larger customers to help them derive maximum value from the Figma Weave platform. You will design and deliver tailored enablement strategies that drive product adoption and uncover new use cases. Collaborating with internal teams, you will ensure a seamless and impactful customer experience. Your role will involve conducting training sessions, creating educational materials, and providing ongoing support to customers. You will analyze customer feedback and usage data to refine enablement strategies and improve overall satisfaction. Additionally, you will act as a liaison between customers and product teams, advocating for customer needs and helping to shape future product developments.
What we offer
At Figma, we offer a dynamic work environment where creativity and technology intersect. You will have the opportunity to work with a talented team dedicated to making design accessible to all. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture encourages collaboration and innovation, allowing you to contribute to meaningful projects that impact the design community. Join us in shaping the future of design and collaboration, where your work will help empower teams around the world.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Figma.
Similar Jobs You Might Like
Based on your interests and this role
Account Executive
Figma is seeking an Account Executive for their Enterprise Sales Team to build and develop strategies for Figma Weave. You'll create and manage a pipeline of Enterprise accounts, focusing on relationship building and sales targets. This role is based in London with hybrid work options.
Customer Success Manager
Figma is hiring a Customer Enablement Manager to help larger customers maximize their use of the Figma Weave platform. You'll design tailored strategies to drive product adoption and enhance customer experiences. This role requires strong relationship-building skills and a deep understanding of customer goals.
Account Executive
Figma is seeking a Mid-Market Account Executive to drive sales and build relationships with key decision-makers. This role requires strong interpersonal skills and a passion for design and collaboration.
Customer Success Manager
Adthena is hiring a Customer Enablement Manager to shape the future of paid search intelligence. You'll work closely with clients to optimize their spend and increase ROI using advanced AI technology. This role requires strong collaboration and communication skills.
Customer Support
Figma is seeking a Lead for their Enterprise Support team in London to enhance customer experiences and drive operational improvements. This role requires strong leadership skills and collaboration with various departments.