About Figma
The design platform for seamless team collaboration
Key Highlights
- Valued at $12.5 billion after Series E funding
- Raised $749.1 million from top investors
- Headquartered in Union Square, San Francisco, CA
- Thousands of customers including Airbnb, Dropbox, and Microsoft
Figma is a web-based design platform that empowers cross-functional teams to collaborate seamlessly on product design projects. Founded in 2012 and headquartered in Union Square, San Francisco, Figma has raised $749.1 million in funding from investors like General Catalyst and Andreessen Horowitz, a...
🎁 Benefits
Figma offers generous benefits including equity, parental leave, mental health support, and a learning & development stipend. Employees enjoy recharge...
🌟 Culture
Figma fosters a collaborative culture with its unique Multiplayer mode, enabling real-time design collaboration akin to Google Docs. The company prior...
Ai Engineer • Mid-Level
Figma • San Francisco - Remote
Overview
Figma is hiring an Automations & AI Specialist to enhance customer support through AI-driven solutions. You'll work with technologies like Zendesk and AI tools to optimize workflows. This position requires a strong technical background and strategic thinking.
Job Description
Who you are
You have a strong technical background in AI and automation, with experience in designing and implementing AI-driven solutions that enhance customer support. Your strategic thinking allows you to identify opportunities for automation and improve workflows effectively. You are passionate about technology and committed to delivering a best-in-class customer experience. You possess excellent communication skills, enabling you to collaborate with various teams and stakeholders effectively. You thrive in a dynamic environment and are eager to lead initiatives that leverage AI to drive productivity and efficiency.
Desirable
Experience with customer support tools like Zendesk is a plus, as it will help you optimize our support systems. Familiarity with data analysis and experimentation will also be beneficial in guiding improvements to our AI-driven workflows.
What you'll do
As an Automations & AI Specialist at Figma, you will design, implement, and iterate on AI-powered support solutions that enhance customer experience and improve Specialist efficiency across Product Support. You will own and evolve AI-driven workflows, including customer-facing chatbots and internal support tooling, using data, experimentation, and feedback to guide improvements. Your role will involve collaborating with cross-functional teams to ensure that our AI initiatives align with our overall mission of making design accessible to all. You will also be responsible for identifying and driving automation opportunities across our systems and processes, ensuring that we continue to provide excellent customer support at scale.
What we offer
Figma offers a collaborative work environment where creativity and innovation are encouraged. You will have the opportunity to work with a passionate team dedicated to shaping the future of design and collaboration. We provide flexible work arrangements, allowing you to work from one of our US hubs or remotely. Additionally, we prioritize professional development and offer resources to help you grow in your career. Join us in our mission to empower teams to streamline workflows and work together in real time from anywhere in the world.
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