Customer Operations • Mid-Level

Who you are

You have a strong background in infrastructure management and customer support, with experience in guiding clients through the deployment of complex systems. You understand the nuances of on-premise infrastructure and can adapt solutions to meet specific technological and security contexts. Your communication skills allow you to effectively collaborate with customers and internal teams, ensuring that all technical documentation is clear and comprehensive. You are proactive in diagnosing and resolving technical issues, anticipating customer needs before they arise.

What you'll do

As a Customer Platform Architect, you will guide customers through the deployment of their platform, assisting them in the design, implementation, and configuration based on their unique requirements. You will manage infrastructure issues by diagnosing, resolving, and anticipating technical challenges that may arise during the deployment process. Conducting regular health checks will be a key responsibility, where you will perform audits to assess the performance and resilience of platforms, recommending improvements as necessary. You will also ensure that all technical documentation of the architecture is meticulously maintained, providing a reliable resource for both customers and internal teams.

What we offer

At Filigran, you will be part of a dynamic team dedicated to revolutionizing cyber threat management. We offer a collaborative work environment where your contributions will directly impact our mission to strengthen organizational security posture. You will have opportunities for professional growth and development as you work with cutting-edge technologies in the cybersecurity field. Join us in building innovative solutions that are trusted by thousands of organizations worldwide.