About Finch
Streamlining payroll and HR with powerful APIs
Key Highlights
- Raised $64.7M in Series B funding
- Revenue positive with a growing customer base
- Headquartered in San Francisco, CA
- Provides APIs for seamless HR and payroll management
Finch is a B2B API platform based in San Francisco, CA, that simplifies payroll and HR processes for companies by providing a unified dashboard. With $64.7M in funding from investors like Coatue Management and a growing customer base, Finch enables HR teams to manage employee benefits and onboarding...
🎁 Benefits
Finch offers a comprehensive benefits package including equity for full-time employees, a 401(k) retirement program, and a $600/month grocery stipend....
🌟 Culture
Finch fosters a culture focused on innovation and efficiency, prioritizing security in its API solutions. The company values transparency and collabor...
Customer Success Manager • Lead
Overview
Finch is hiring a Manager for their Developer Success Team to drive product adoption and accelerate growth across their customer portfolio. You'll act as a critical point of escalation for developers and partner with engineering and product leadership on technical challenges.
Job Description
Who you are
You have a strong background in customer success and a passion for helping developers succeed. You think holistically about problems and are relentlessly curious, always seeking to understand the needs of your customers. Your experience in leading teams has equipped you with the skills to drive ideas from inception through to completion, ensuring that your team operates with operational rigor and predictable technical health.
You are empathetic and value diverse perspectives, understanding that the best solutions come from collaborative efforts. You are comfortable navigating complex technical challenges and can communicate effectively with both technical and non-technical stakeholders. You are excited about the potential impact your work can have on the global workforce and are committed to making security and privacy a priority in all your endeavors.
What you'll do
As the Manager of the Developer Success Team, you will lead a group of problem solvers who are dedicated to driving product adoption and accelerating growth across Finch's customer portfolio. You will act as the critical point of escalation for developers working with Finch, ensuring that their needs are met and that they have the resources necessary to succeed. You will collaborate closely with engineering and product leadership to address customer-facing technical challenges and identify opportunities for improvement.
Your role will involve developing strategies to enhance the developer experience, ensuring that your team is equipped to provide exceptional support and guidance. You will monitor key performance indicators to assess the effectiveness of your team's efforts and make data-driven decisions to optimize processes. You will also be responsible for mentoring and developing your team members, fostering a culture of continuous improvement and innovation.
What we offer
At Finch, you will be part of a mission-driven company that is revolutionizing employment. You will work alongside a diverse team of talented individuals who are passionate about solving complex problems and making a meaningful impact. We offer competitive compensation and benefits, as well as opportunities for professional growth and development. Join us in building the infrastructure that powers every facet of work.
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