About FireMon
Empowering enterprises with robust security management solutions
Key Highlights
- Over 1,700 enterprise customers in 70 countries
- Headquartered in Overland Park, Kansas
- Focused on security policy management and cloud security
- Employee count between 251-1,000
FireMon is a cybersecurity company headquartered in Overland Park, Kansas, specializing in security policy management, cloud security operations, and cybersecurity asset management. With over 1,700 enterprise customers across nearly 70 countries, FireMon helps organizations enhance their security po...
🎁 Benefits
FireMon offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance....
🌟 Culture
FireMon fosters a culture of innovation and collaboration, emphasizing a strong engineering focus and a commitment to providing effective security sol...
Technical Account Manager
Overview
FireMon is hiring a Technical Account Manager to advocate for customers and manage their technical needs across various offerings. This role requires strong communication skills and a proactive approach to customer support.
Job Description
Who you are
You are a proactive individual with a strong understanding of customer needs and technical solutions. You excel in communication and have a knack for managing customer relationships effectively. Your experience in technical account management or a related field has equipped you with the skills to prioritize and address customer issues efficiently. You thrive in a fast-paced environment and are passionate about driving customer success through innovative solutions. You understand the importance of collaboration across teams to ensure customer satisfaction and product development alignment.
What you'll do
As a Technical Account Manager at FireMon, you will serve as a key technical resource for designated customers, ensuring their needs are communicated and managed across all offerings. You will prioritize technical issues, provide status updates on open tickets, and communicate the urgency of requests for enhancements to product management. Your role will involve guiding customers through services projects, providing upgrade recommendations, and facilitating their participation in early access and beta programs. You will also be responsible for conducting periodic onsite visits to strengthen customer relationships and ensure their technical needs are met.
What we offer
At FireMon, we celebrate proactive thinking and continuous innovation. You will be part of a cutting-edge environment that encourages collaboration and creativity. We offer a supportive culture where your contributions directly impact our customers and the products we develop. Join us to be at the forefront of cybersecurity innovation and help shape the future of our offerings.
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