Technical Account Manager • Mid-Level

Who you are

You have a strong background in technical account management, ideally with experience in cybersecurity solutions. You excel at building relationships with enterprise clients and have a knack for understanding their technical needs. Your communication skills are top-notch, allowing you to bridge the gap between customer requirements and product capabilities. You are proactive in managing customer technical health and have experience in troubleshooting and optimizing technical deployments. You thrive in a collaborative environment, working closely with sales engineering, support, product, and customer success teams to ensure customer satisfaction. You are detail-oriented and possess a strong problem-solving mindset, which helps you navigate complex technical challenges.

What you'll do

In this role, you will act as the primary technical point of contact for assigned enterprise clients, guiding them through the deployment and integration of cybersecurity solutions. You will lead hands-on deployment efforts, configuring and optimizing solutions in various environments, including cloud, hybrid, and on-premises setups. Conducting on-site visits will be part of your responsibilities, where you will assess client environments and deliver technical workshops or training sessions. You will proactively monitor customer performance, troubleshoot issues, and ensure ongoing operational excellence. Your role will also involve collaborating with internal teams to align customer needs with product capabilities, ensuring that clients receive the best possible support and service.

What we offer

At OPSWAT, we offer a dynamic work environment where you can grow your skills and advance your career in cybersecurity. You will be part of a team that is dedicated to protecting critical infrastructure and making a real impact in the industry. We provide competitive compensation and benefits, along with opportunities for professional development. Our culture encourages collaboration and innovation, allowing you to contribute to meaningful projects that secure the world's critical infrastructure. We believe in the importance of work-life balance and offer flexible working arrangements to support our employees' needs.