Staff Engineer • Senior

Who you are

You have a strong background in software engineering with a focus on developing AI solutions — your experience includes working with cloud technologies and modernizing existing systems. You are proficient in PHP, Python, and Vue.js, and have a solid understanding of transitioning applications to microservices architecture, particularly in Java. Your familiarity with cloud platforms like GCP and AI services such as Azure OpenAI and IBM Watson positions you well for this role.

You thrive in collaborative environments and value diversity — you understand that a variety of perspectives leads to better solutions. Your ability to communicate effectively with cross-functional teams ensures that you can drive projects forward while fostering an inclusive culture. You are passionate about leveraging technology to enhance customer experiences and are excited about the potential of AI in transforming contact centers.

Desirable

Experience with additional AI APIs and cloud services is a plus — familiarity with tools like Amazon Lex and Google AI APIs will enhance your contributions to the team. You may also have experience in optimizing production systems for stability and performance, ensuring that the transition to microservices is seamless and efficient.

What you'll do

As a Staff Software Engineer, you will be a key player in the Studio Innovations team, focusing on modernizing the existing Studio product stack. Your responsibilities will include designing and implementing Java microservices on GCP, ensuring that the production systems remain stable, secure, and high-performing. You will collaborate closely with product engineering teams to develop practical AI solutions that enhance customer interactions.

You will lead efforts to integrate AI agents into the contact center environment, optimizing the blend of human and AI workforce. Your role will involve mentoring junior engineers and sharing your expertise in cloud technologies and AI solutions. You will also participate in code reviews and contribute to architectural discussions, ensuring that best practices are followed throughout the development process.

What we offer

Five9 offers a dynamic work environment where innovation is encouraged and diversity is celebrated. You will have the opportunity to work on cutting-edge AI technologies that are transforming customer experiences. The company values a team-first culture, providing you with the support and resources needed to thrive in your role. Competitive compensation and benefits are part of the package, reflecting the importance of your contributions to the team and the company’s mission.