About Nightingale
Revolutionizing healthcare staffing for better care
Key Highlights
- London headquarters with a team of 101-200 employees
- Raised $44.7 million in Series A funding
- Serves over 25% of social care providers in the UK
- Operates across 99% of the UK market
Florence is a London-based healthcare staffing platform that connects nurses and carers directly with open shifts, streamlining the recruitment process in the £42bn UK adult social care market. With $44.7 million raised in Series A funding, Florence serves over a quarter of social care providers acr...
🎁 Benefits
Employees enjoy a competitive salary, 25 days of annual leave with the option to purchase additional days, private healthcare insurance, enhanced pare...
🌟 Culture
Florence fosters a culture of innovation in healthcare staffing, leveraging a mix of healthcare and finance expertise within its founding team. The co...
Customer Operations • Entry-Level
Nightingale • Lanham - On-Site
Skills & Technologies
Overview
Nightingale is seeking a Front Office professional to manage patient interactions and front desk operations. You'll handle check-ins, scheduling, and maintain documentation using electronic health record systems. This role is ideal for someone with prior experience in medical front office operations.
Job Description
Who you are
You are an experienced Front Office professional with a strong background in medical front office operations. You thrive in a patient-centered environment and are highly organized, tech-savvy, and focused on providing excellent patient care. Your attention to detail and ability to manage multiple responsibilities while maintaining a warm demeanor make you an ideal fit for this role. You understand the importance of being the first point of contact for patients and are committed to ensuring smooth daily operations in a busy clinical setting. You are comfortable working in a fast-paced environment and enjoy collaborating with a team to enhance the patient experience.
What you'll do
In this role, you will greet patients and manage front desk operations with professionalism and warmth. You will handle patient check-in and check-out processes, ensuring accurate demographic and insurance information is collected. Verifying insurance eligibility and supporting basic billing-related processes will be part of your daily tasks. You will schedule appointments and manage provider calendars efficiently, ensuring that patient flow is maintained. Answering phones, responding to patient inquiries, and routing messages appropriately will also be key responsibilities. You will maintain accurate documentation within the electronic health record system, preferably Athena, and communicate effectively with clinical staff to support smooth patient flow. Additionally, you will manage administrative tasks such as scanning, filing, and record maintenance, using practice systems and technology efficiently to support daily operations.
What we offer
You will have the opportunity to start in a well-established, busy medical practice where you can play a key role in enhancing patient experience and daily clinic operations. The environment is supportive and team-oriented, providing a consistent schedule in a stable practice setting. The position offers a pay range of $17-$18 per hour, based on experience, and is expected to start as soon as possible.
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