Customer Support • Entry-Level

Who you are

You are a customer-focused individual with a knack for technology and a passion for sports. As a bilingual (French Canadian/English) professional, you excel in communication and are eager to assist customers with their inquiries. Your flexibility with rotating shifts allows you to adapt to the needs of the team and the customers. You thrive in a fast-paced environment and enjoy problem-solving, ensuring that every customer interaction is positive and productive.

You understand the importance of delivering timely and friendly support, and you take pride in being the first point of contact for customers. Your ability to troubleshoot technical issues and guide partners on platform usage makes you an invaluable asset to the team. You are eager to collaborate across departments to enhance the overall customer experience, demonstrating your commitment to excellence.

What you'll do

In this role, you will serve as the essential point of contact for customers, providing support via phone and email. You will troubleshoot technical issues, ensuring that customers can effectively use the FloSports platform. Your responsibilities will include guiding users through various features and functionalities, helping them navigate the platform seamlessly. You will also collaborate with other departments to resolve customer inquiries and improve service delivery.

You will be responsible for maintaining a high level of customer satisfaction by delivering timely and professional support. Your role will involve documenting customer interactions and feedback to help improve the overall service experience. You will participate in team meetings to discuss common issues and share insights on how to enhance customer support processes. Your contributions will play a crucial role in ensuring that FloSports continues to provide world-class digital streaming services to its users.

What we offer

FloSports offers a supportive work environment where you can grow your skills and advance your career. You will have access to various benefits, including vacation days, personal emergency days, and opportunities for team-building events. The company values its employees and fosters a culture of collaboration and inclusivity, making it an exciting place to work for sports enthusiasts. Join us in revolutionizing the global sports media industry and making a difference in the lives of fans and athletes alike.