Customer Support • Entry-Level

Who you are

You are a motivated professional who thrives in a customer-first environment. Your empathy and clear communication skills shine through in every interaction, whether over chat, phone, or email. You enjoy helping people and solving problems, and you are comfortable using modern tools, including AI-powered systems, to enhance your efficiency. You take ownership of your work and are open to feedback, always striving for continuous growth in your product knowledge and customer service skills.

You have a strong understanding of customer needs and are dedicated to delivering thoughtful support and onboarding guidance. Your curiosity drives you to develop a deep understanding of product features, enabling you to provide consultative recommendations that best support each customer’s business. You are excited about the opportunity to work in a performance-driven environment where effort and results are recognized.

What you'll do

As a Bilingual Customer Support Representative at Homebase, you will serve as a frontline advocate for our customers, helping them navigate their day-to-day needs and ensuring they receive real value from our services. You will troubleshoot issues, guide customers through onboarding, and identify plans or upgrades that align with their business goals. Collaborating closely with teammates and enablement partners, you will ensure that customers feel supported at every stage of their journey with Homebase.

Your role will involve engaging with customers through various channels, providing them with the information and assistance they need to succeed. You will be responsible for developing a strong understanding of our product features and using that knowledge to enhance the customer experience. You will also participate in ongoing training to continuously improve your skills and knowledge, contributing to a culture of growth and support within the team.

What we offer

At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and are committed to ensuring fair and equitable access for all. Join us in building unstoppable teams and making a real-world impact for small businesses. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset just as much as technical skills.