Customer Support • Entry-Level

Who you are

You are a proactive individual with a knack for identifying patterns and areas for improvement in customer interactions. Your ability to juggle priorities ensures that members receive the best support experience possible. You are comfortable tackling tough banking challenges, such as unfamiliar transactions and missing payments, and you possess the wisdom and experience to mentor new team members effectively. You thrive in a collaborative environment and are eager to contribute to the success of your team.

What you'll do

As a Customer Support Specialist with German at Tide, you will play a crucial role in enhancing the customer experience for our members. You will spot patterns in customer inquiries, enabling you to quickly identify and highlight areas that can be improved. Your responsibilities will include managing multiple priorities to ensure that members receive timely and effective support. You will tackle various banking challenges, assisting customers with unfamiliar transactions, missing payments, and direct debits. Additionally, you will help mentor new members of the team, sharing your knowledge and experience to support their development and assist with common back-office tasks.

What we offer

At Tide, we are committed to fostering a diverse and inclusive workplace. You will be part of a dynamic team that values collaboration and innovation. We offer opportunities for professional growth and development, ensuring that you have the resources and support needed to succeed in your role. Join us in transforming the small business banking market and making a positive impact on the lives of our members.