Customer Support • Entry-Level

Who you are

You are a proactive problem-solver with a knack for delivering exceptional customer service. You have a strong understanding of business acumen and can identify challenges and opportunities for customers effectively. Your communication skills are top-notch, allowing you to convey thoughtful and complete resolutions tailored to each customer's needs. You thrive in a diverse and inclusive environment, contributing positively to team dynamics and culture.

You are comfortable navigating technical information and can independently utilize support resources and tools. Your ability to troubleshoot and investigate technical queries minimizes escalations and enhances the customer experience. You are adaptable, able to manage fluctuations in inquiry volumes while maintaining a high standard of service.

What you'll do

As a Customer Support Specialist, you will work directly with HubSpot customers through phone, chat, and web to resolve product-related queries. You will strive to deliver a human and helpful support experience, partnering with customers to help them grow their businesses. Your role will involve applying troubleshooting frameworks to test and recreate technical issues, ensuring timely resolutions. You will also communicate empathetically with customers, providing tailored solutions that enhance their experience with HubSpot's tools.

You will collaborate closely with your team to foster a positive and psychologically safe work environment, embracing diversity and inclusion. Your contributions will help build a unique support culture at HubSpot, where every team member feels valued and accepted. You will have the flexibility to choose your work arrangement, whether full-time in the Dublin office, in a hybrid setup, or fully remote from anywhere in Ireland.

What we offer

HubSpot offers a supportive and inclusive work environment where you can thrive as a Customer Support Specialist. You will have access to various resources and tools to help you succeed in your role. The company values diversity and encourages you to apply even if your experience doesn't match every requirement. Join us in making a difference in the lives of our customers while growing your career in a dynamic and innovative company.