About Forethought
AI that transforms customer support experiences
Key Highlights
- Headquartered in San Francisco, CA with 101-200 employees
- $116 million raised in Series C funding
- Agatha automates customer support workflows using AI
- Targets the $142 billion chatbot market for retail spending
Forethought is an AI-driven platform based in the Financial District of San Francisco, CA, specializing in transforming customer support through its flagship product, Agatha. This intelligent assistant leverages machine learning to streamline enterprise workflows, enabling businesses to handle custo...
🎁 Benefits
Employees enjoy competitive medical, dental, and vision coverage, unlimited paid time off, and a hybrid work structure. The company offers paid matern...
🌟 Culture
Forethought fosters a low-ego culture that prioritizes feedback and collaborative growth. The company is committed to solving complex challenges with ...
Customer Success Manager • Mid-Level
Forethought • Canada - Remote
Overview
Forethought is hiring a Customer Success Manager to bridge customer needs with AI solutions. You'll provide technical guidance and ensure customer satisfaction throughout their journey. This role requires strong problem-solving skills and a passion for customer relationships.
Job Description
Who you are
You have a strong background in customer success, with a passion for solving problems and building meaningful relationships with clients. You understand the importance of championing customer needs and ensuring they are reflected in product direction and services. Your technical acumen allows you to provide valuable guidance on AI solutions, helping customers maximize their value from the products.
You thrive in a collaborative environment, working cross-functionally to deliver viable solutions that meet customer requirements. Your ability to communicate effectively with both customers and internal teams is essential in this role. You are adaptable and can navigate the complexities of customer interactions with ease.
What you'll do
As a Customer Success Manager at Forethought, you will serve as the bridge between our customers and our internal teams. You will lead scoping sessions to collect business requirements and ensure that customer needs are met throughout their journey with us. Your role will involve providing technical product enablement, demonstrating capabilities, and advising on best practices for integrating our AI solutions.
You will work closely with customers to guide them through adoption, expansion, and renewal phases, ensuring they receive the support they need to succeed. Your responsibilities will include championing customer feedback and collaborating with product teams to reflect this in our offerings. You will also play a key role in fostering a low-ego company culture that values feedback and growth.
What we offer
At Forethought, you will have the opportunity to work with a world-class team in a flexible, distributed environment. We prioritize health and wellness, offering health insurance and company-wide wellness days. We also provide paid maternity, paternity, and parental leave to support our employees during important life events. Join us as we tackle a significant market opportunity in AI and help redefine customer experiences.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Forethought.
Similar Jobs You Might Like
Based on your interests and this role
Business Operations
Amazon is hiring a Process Improvement Specialist to support product initiatives for worldwide ReLo Operations. You'll collaborate with various teams to establish and execute pilot and launch plans, requiring proficiency in Excel and SQL.
Program Manager
Amazon is hiring a Senior Program Manager for their Worldwide Returns & ReCommerce team to lead process improvement initiatives. You'll work closely with business and operational partners to standardize processes and improve quality metrics. This role requires strong leadership and strategic thinking skills.
Customer Operations
Voomi Supply is hiring a Part-Time Returns Specialist to efficiently process product returns and maintain inventory accuracy. You'll utilize RF scanners and manage return inspections in the Returns Center.