About Forethought
AI that transforms customer support experiences
Key Highlights
- Headquartered in San Francisco, CA with 101-200 employees
- $116 million raised in Series C funding
- Agatha automates customer support workflows using AI
- Targets the $142 billion chatbot market for retail spending
Forethought is an AI-driven platform based in the Financial District of San Francisco, CA, specializing in transforming customer support through its flagship product, Agatha. This intelligent assistant leverages machine learning to streamline enterprise workflows, enabling businesses to handle custo...
π Benefits
Employees enjoy competitive medical, dental, and vision coverage, unlimited paid time off, and a hybrid work structure. The company offers paid matern...
π Culture
Forethought fosters a low-ego culture that prioritizes feedback and collaborative growth. The company is committed to solving complex challenges with ...
Engagement Manager β’ Mid-Level
Forethought β’ Ontario - Remote
Overview
Forethought is hiring an Engagement Manager to lead the implementation of AI solutions for clients. You'll work closely with customers to ensure successful onboarding and deployment of technology. This role requires a customer-centric approach and strong problem-solving skills.
Job Description
Who you are
You have a strong background in managing client engagements, particularly in technology implementations β your experience has equipped you with the skills to understand customer needs and translate them into actionable plans. You possess excellent problem-solving abilities, allowing you to navigate challenges that arise during project deployment and ensure customer satisfaction. Your technical strength enables you to effectively communicate with both clients and internal teams, ensuring that everyone is aligned on project goals and timelines. You thrive in a client-facing role, where your ability to build relationships and trust with customers is paramount. You are adaptable and can tailor your approach to meet the unique needs of each client, ensuring a smooth implementation process. You are passionate about leveraging technology to drive positive change and improve customer experiences.
What you'll do
As an Engagement Manager at Forethought, you will lead the onboarding process for newly signed customers, guiding them through the successful delivery of AI solutions. You will work closely with clients to understand their specific requirements and ensure that our technology meets their needs. Your role will involve coordinating with internal teams to facilitate smooth implementations and address any issues that may arise. You will be responsible for tracking project progress and ensuring that clients are satisfied with the outcomes. Additionally, you will provide ongoing support to clients post-implementation, helping them unlock the full potential of Forethoughtβs AI solutions. Your focus will be on driving efficiency and creating delightful support experiences for customers. You will also contribute to the continuous improvement of our implementation processes, sharing insights and feedback with the team to enhance our offerings.
What we offer
At Forethought, we provide a flexible work environment that allows you to choose how you best work. We offer health insurance, paid maternity, paternity, and parental leave, as well as company-wide wellness days. Join us to be part of a team that is pioneering human-centered AI and transforming customer support experiences.
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