Customer Success Support • Entry-Level

Who you are

You are a proactive and detail-oriented professional who enjoys solving problems and communicating effectively across departments. You thrive in a client-facing environment and are dedicated to ensuring a seamless client experience throughout the customer lifecycle. Your ability to manage support requests and maintain strong relationships is key to your success in this role.

You understand the importance of delivering exceptional customer service and are eager to contribute to a growing SaaS company in the FinTech space. You are adaptable and can handle the fast-paced nature of the industry, ensuring that clients receive the support they need in a timely manner.

What you'll do

In this role, you will play a key part in the Customer Success Support team, managing support requests and troubleshooting issues that arise for clients. You will work closely with various departments to ensure that client needs are met and that any challenges are addressed promptly. Your focus will be on maintaining strong relationships with clients, ensuring they have a positive experience with FreedomPay's technology.

You will also be responsible for documenting support interactions and identifying areas for improvement in the customer experience. By collaborating with your team and other departments, you will help to enhance the overall service provided to clients, contributing to the company's reputation as a leader in the FinTech industry.

What we offer

FreedomPay offers a competitive benefits package and a business casual atmosphere, fostering a culture of collaboration and growth. As part of a fast-paced, high-growth company, you will have the opportunity to develop your skills and advance your career in the exciting world of global commerce. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.