Customer Operations • Entry-Level

Who you are

You are a detail-oriented individual with a passion for customer service and onboarding processes. You possess strong communication skills in both French and English, allowing you to effectively engage with partners and ensure a smooth onboarding experience. You thrive in a fast-paced environment and enjoy working autonomously while being part of a global team. Your ability to adapt to changing situations and challenges makes you a valuable asset in this role.

Desirable

Experience in customer service or onboarding roles is a plus, as is familiarity with beauty and wellness industries. A proactive approach to problem-solving and a keen interest in technology will help you excel in this position.

What you'll do

As a Partner Onboarding Specialist, you will be responsible for guiding new partners through the onboarding process, ensuring that their data is accurately migrated into the Fresha Ecosystem. You will collaborate closely with the Professional Services Team Lead, Business Development, and Account Management Teams to deliver a seamless experience for our partners. Your role will involve managing inbound and outbound onboarding channels, addressing any questions or concerns that arise, and ensuring that partners are set up for success on our platform.

What we offer

Fresha provides a dynamic work environment where you can grow your skills and make a significant impact. You will be part of a supportive team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for growth within the company.