About Fresha
Empowering beauty brands with seamless booking solutions
Key Highlights
- Over 110,000 partner businesses using the platform
- Processed more than 1 billion appointments to date
- $195 million raised in Series C funding
- Free-to-use software model with charges only on bookings
Fresha is a leading booking software platform for beauty and wellness brands, headquartered in Old Street, London. The company empowers over 110,000 partner businesses by providing a free-to-use software solution that charges only when bookings are made. With $195 million raised in Series C funding,...
🎁 Benefits
Fresha offers flexible work-from-home opportunities, travel coverage for team workshops and social events, and a vibrant company culture with regular ...
🌟 Culture
Fresha's unique culture is centered around empowering beauty and wellness businesses through innovative software solutions. The company's commitment t...
Overview
Fresha is seeking a Partner Onboarding Specialist in Manilla who will ensure quality and accuracy in onboarding new partners to the Fresha Ecosystem. This role requires strong communication skills in Bahasa Malay/Indonesia and a proactive approach to customer service.
Job Description
Who you are
You are an exceptional communicator fluent in Bahasa Malay or Indonesian, with a passion for customer service and onboarding processes. You thrive in a fast-paced environment and enjoy working autonomously while tackling challenges head-on. Your attention to detail ensures that data migration for new partners is accurate and efficient, contributing to the overall success of the Fresha Ecosystem.
You have a proactive mindset and are eager to make an impact within a growing team. Your ability to collaborate effectively with various teams, including Business Development and Account Management, allows you to ensure a seamless onboarding experience for all partners. You are adaptable and ready to embrace the changes that come with rapid expansion.
Desirable
Experience in customer service or onboarding roles is a plus, as is familiarity with beauty and wellness industries. A background in data management or operations can also enhance your effectiveness in this role.
What you'll do
As a Partner Onboarding Specialist at Fresha, you will be responsible for managing the onboarding process for new partners joining the Fresha Ecosystem. You will work closely with the Professional Services Team Lead to ensure that all data is accurately migrated and that partners receive the support they need during their transition.
Your role will involve engaging with partners through inbound and outbound channels, providing them with the necessary resources and guidance to successfully integrate into the Fresha platform. You will monitor the onboarding process, addressing any issues that arise and ensuring that partners feel supported throughout their journey.
Collaboration is key in this position, as you will liaise with various teams to streamline processes and improve the onboarding experience. You will also contribute to the development of onboarding materials and resources, helping to create a comprehensive support system for new partners.
What we offer
Fresha offers a dynamic work environment where you can grow your skills and make a meaningful impact. You will be part of a global team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for growth.
Join us at Fresha and be part of a company that is transforming the beauty and wellness industry. You will have the chance to work with a diverse team and contribute to a platform that is trusted by millions of consumers and businesses worldwide.
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