About FreshBooks
Accounting software designed for self-employed professionals
Key Highlights
- Over 30 million users in 160+ countries
- Raised $153.8 million in Series B funding
- Headquartered in Junction Triangle, Toronto, ON
- Expanded into Latin America by acquiring Facturama
FreshBooks is a leading cloud-based accounting software platform tailored for small and medium-sized businesses (SMBs), serving over 30 million users across 160 countries. Headquartered in Junction Triangle, Toronto, FreshBooks has raised $153.8 million in Series B funding and has expanded its servi...
🎁 Benefits
FreshBooks offers 100% employer-paid health, vision, and dental premiums, along with paid volunteer and innovation days. Employees enjoy daily breakfa...
🌟 Culture
FreshBooks fosters a culture focused on innovation and adaptability, responding to the evolving needs of SMBs in the digital age. The company emphasiz...
Support Specialist • Entry-Level
Overview
FreshBooks is hiring a Support Specialist to join their award-winning support team. You'll provide phone and email support to customers, ensuring a high-quality experience. This role requires bilingual English/Spanish skills.
Job Description
Who you are
You are a dedicated individual with a passion for helping others and providing exceptional customer service. You thrive in a remote work environment and are comfortable handling phone support, ensuring that customers receive timely and effective assistance. Your bilingual skills in English and Spanish enable you to communicate effectively with a diverse customer base, making you an asset to the FreshBooks support team.
You understand the importance of empathy and patience in customer interactions, and you are committed to going above and beyond to exceed customer expectations. You are detail-oriented and can dig deep into issues to find solutions that work for both the customer and the company. Your ability to work collaboratively with a team of support specialists ensures that you contribute positively to the team's overall success.
What you'll do
As a Support Specialist at FreshBooks, you will be responsible for providing outstanding phone and email support to our customers. You will work one of our scheduled shifts between 12:00 PM and 8:00 PM, assisting customers with their inquiries and resolving issues related to our cloud-based accounting software. Your role will involve actively listening to customer concerns, troubleshooting problems, and providing clear and concise solutions.
You will be part of a team that values human-centric connections and strives to create a supportive and flexible workplace. Your contributions will help small business owners navigate their accounting needs more efficiently, allowing them to focus on growing their businesses. You will also have the opportunity to collaborate with other team members to share insights and improve the overall customer experience.
What we offer
FreshBooks offers a supportive work environment where you can thrive and grow in your career. We believe in creating a culture that empowers our team members to do their best work. As a remote employee, you will have the flexibility to work from home while being part of a dynamic and collaborative team. We are committed to providing our employees with the tools and resources they need to succeed, including ongoing training and development opportunities.
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