Customer Support • Entry-Level

Who you are

You are a dedicated individual with a passion for helping others and providing exceptional customer service. You thrive in a fast-paced environment and enjoy solving problems for customers, ensuring they have the best experience possible with FreshBooks. Your bilingual skills in English and Spanish allow you to communicate effectively with a diverse customer base, making you an invaluable asset to the support team. You are adaptable and can work flexible hours, contributing to a supportive and collaborative team culture.

What you'll do

As a Support Specialist at FreshBooks, you will be the first point of contact for customers seeking assistance with our cloud-based accounting software. Your primary responsibility will be to provide phone support, addressing customer inquiries and resolving issues efficiently. You will work closely with your team to ensure that every customer interaction exceeds expectations, fostering a positive relationship with our users. You will also have the opportunity to contribute to team initiatives aimed at improving the overall customer experience.

What we offer

FreshBooks offers a supportive and flexible workplace where you can thrive and grow. You will be part of an award-winning support team that values collaboration and human-centric connections. We provide comprehensive training to equip you with the knowledge and skills needed to excel in your role. Additionally, you will have access to various resources and tools to help you succeed in delivering outstanding customer service. Join us in making a meaningful impact on small business owners and accountants across North America and Europe.