About FreshBooks
Accounting software designed for self-employed professionals
Key Highlights
- Over 30 million users in 160+ countries
- Raised $153.8 million in Series B funding
- Headquartered in Junction Triangle, Toronto, ON
- Expanded into Latin America by acquiring Facturama
FreshBooks is a leading cloud-based accounting software platform tailored for small and medium-sized businesses (SMBs), serving over 30 million users across 160 countries. Headquartered in Junction Triangle, Toronto, FreshBooks has raised $153.8 million in Series B funding and has expanded its servi...
🎁 Benefits
FreshBooks offers 100% employer-paid health, vision, and dental premiums, along with paid volunteer and innovation days. Employees enjoy daily breakfa...
🌟 Culture
FreshBooks fosters a culture focused on innovation and adaptability, responding to the evolving needs of SMBs in the digital age. The company emphasiz...
Customer Support • Entry-Level
Overview
FreshBooks is hiring a Support Specialist to provide exceptional phone and email support to customers. This role requires bilingual English/Spanish communication skills and a passion for customer service.
Job Description
Who you are
You are a dedicated individual with a passion for helping others and a strong commitment to providing exceptional customer service. You thrive in a fast-paced environment and enjoy solving problems for customers, ensuring they have the best experience possible with FreshBooks. Your bilingual skills in English and Spanish allow you to communicate effectively with a diverse customer base, making you an invaluable asset to the support team.
You understand the importance of empathy and patience when dealing with customer inquiries and are always willing to go the extra mile to exceed their expectations. You are comfortable working remotely and can adapt to various working environments, whether it be hybrid or fully remote. Your ability to work collaboratively with a team of support specialists ensures that you contribute positively to the team's success.
What you'll do
As a Support Specialist at FreshBooks, you will be responsible for providing top-notch phone and email support to our customers. You will assist them with inquiries related to our cloud-based accounting software, helping them navigate the platform and resolve any issues they may encounter. Your role will involve actively listening to customer concerns, diagnosing problems, and providing clear and concise solutions.
You will work one of our scheduled shifts between 12:00 PM and 8:00 PM, ensuring that our customers receive timely assistance. Your contributions will help maintain FreshBooks' reputation as a leader in customer service within the SaaS industry. You will also have the opportunity to collaborate with other team members to share insights and improve the overall customer experience.
What we offer
At FreshBooks, we are committed to creating a supportive and flexible workplace where everyone can thrive. You will be part of an award-winning support team that values collaboration and human-centric connections. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a positive impact on small business owners and accountants across North America and Europe.
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