Customer Success Specialist • Entry-Level

Who you are

You have a knack for listening to and empathizing with customers, ensuring that their needs are met with a positive attitude. Your background includes customer support and sales experience, particularly within the financial sector, which gives you a solid understanding of accounting principles. You thrive in a fast-paced environment and are always on the ball, ready to tackle challenges as they arise.

Your experience with accounting software, specifically QuickBooks and Xero, is a valuable asset that allows you to assist clients effectively. You are passionate about delivering a 'customer first' experience, promoting a culture of exceptional service within the team. You understand the importance of building trust with clients and are committed to making their experience with Veem seamless and enjoyable.

What you'll do

As a Customer Success Specialist at Veem, you will provide exceptional customer support at all times, responding to tickets, phone calls, and live chats. Your primary responsibility will be to track down and resolve any issues that arise for our customers, ensuring they have a smooth experience with our platform. You will become a domain expert on the Veem platform, allowing you to assist clients with confidence and authority.

You will promote a 'customer first' environment, striving to create a wow experience for every client interaction. Your role will involve collaborating with various teams to ensure that customer feedback is communicated effectively and that any necessary improvements are made to enhance the user experience. You will also engage in continuous learning to stay updated on the latest features and best practices related to our services.

What we offer

Veem provides a high growth and learning environment, where you can develop your skills and advance your career. We offer a competitive salary along with a comprehensive benefits package that includes health, dental, medical, and vision coverage from day one. You will also have access to a group RRSP plan after three months of employment, three weeks of vacation, and a learning and development allowance to support your professional growth. Additionally, we encourage volunteer time off and provide weekly lunches to foster a collaborative and enjoyable workplace culture.