Customer Support • Entry-Level

Who you are

You are a customer-focused individual with a passion for technology and a desire to help businesses grow. You thrive in a dynamic environment and are eager to learn about customer relationship management. Your strong communication skills enable you to connect with customers effectively, ensuring they receive the support they need. You are adaptable and can handle varying volumes of inquiries with ease, always maintaining a positive attitude.

You have a knack for problem-solving and enjoy applying structured troubleshooting techniques to resolve technical queries. Your ability to empathize with customers allows you to deliver a human-centered, consultative experience that empowers them to overcome challenges and achieve their business goals. You are excited about the opportunity to grow your skills and make a meaningful impact every day.

What you'll do

As a Customer Support Specialist at HubSpot, you will be at the forefront of helping businesses leverage our CRM platform. You will communicate with customers primarily through live chat, phone, and email, addressing their inquiries and resolving issues with empathy and efficiency. Your role will involve guiding customers through the various product lines and channels, ensuring they get the most out of HubSpot's tools.

You will apply structured troubleshooting methods to test, recreate, and investigate technical queries, assisting customers in navigating any challenges they face. Your goal is to provide a seamless support experience that not only resolves issues but also empowers customers to utilize HubSpot effectively. You will collaborate with your team to continuously improve the support process and contribute to a culture of growth and learning within the organization.

What we offer

At HubSpot, we believe in fostering a growth-minded environment where individuals can thrive. You will have the flexibility to choose your work style, whether remote, flex, or in-office, allowing you to find the best balance for your personal and professional life. We offer competitive compensation and opportunities for career development, ensuring you have the resources to succeed in your role and beyond. Join us in making a difference for our customers and building a rewarding career in customer experience.