About GenScript
Empowering biotech with innovative gene synthesis solutions
Key Highlights
- Headquartered in Piscataway, NJ, with a global presence
- Serves over 20,000 customers, including top pharma companies
- Raised over $200 million in funding to date
- Employs 1,000-5,000 professionals in biotech
GenScript Biotech Corporation, headquartered in Piscataway, New Jersey, is a leading global biotechnology company specializing in gene synthesis, peptide synthesis, and antibody development. With over 1,000 employees, GenScript serves more than 20,000 customers worldwide, including major pharmaceuti...
🎁 Benefits
GenScript offers competitive salaries, equity options, generous PTO, flexible remote work policies, and comprehensive health benefits to support emplo...
🌟 Culture
GenScript fosters a research-driven culture that emphasizes innovation and collaboration, encouraging employees to contribute to groundbreaking advanc...
Overview
GenScript is seeking a Technical Account Manager to oversee customer service operations and provide technical support. You'll be responsible for addressing customer inquiries and ensuring satisfaction. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You have a strong background in customer service and technical support, with experience in managing customer inquiries and providing solutions. You excel at interpreting customer requirements and aligning them with company capabilities, ensuring that clients receive the best possible service. Your communication skills are top-notch, allowing you to convey complex technical information in an understandable manner. You are proactive in identifying customer needs and are dedicated to enhancing their experience with the company. You thrive in a collaborative environment, working closely with various teams to deliver exceptional service. You are adaptable and can handle multiple tasks efficiently, ensuring that all customer interactions are handled promptly and professionally.
What you'll do
In this role, you will take full responsibility for the daily operations of the customer service function, managing all initial inquiries from customers, dealers, and the general public. You will provide primary technical advice to customers, offering practical information and tools to assist them. Your role will involve identifying and interpreting customer requirements, shaping these to fit the company's research and manufacturing capabilities, and effectively communicating these to customers. You will work closely with internal teams to ensure that customer needs are met and that any issues are resolved quickly. Additionally, you will be responsible for maintaining customer relationships and ensuring their satisfaction with the services provided. You will also play a key role in gathering feedback from customers to help improve service offerings and processes.
What we offer
GenScript offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a global biotechnology group committed to making a positive impact on health through innovative solutions. The company values its employees and provides opportunities for professional development and training. You will have the chance to work with a diverse team of professionals dedicated to excellence in customer service and technical support. GenScript is committed to fostering a supportive workplace culture that encourages collaboration and innovation.
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