Technical Account Manager • Mid-Level

Who you are

You have experience in account management and technical support, serving as a primary technical source for sales and marketing activities. Your role involves strengthening customer relationships and ensuring customer satisfaction through effective project management and design.

You are proactive in managing accounts and possess strong communication skills to liaise with customers effectively. Your background in the biotechnology sector is a plus, as you understand the nuances of the industry and can address customer needs efficiently.

What you'll do

As a Technical Account Manager, you will take full responsibility for the daily operations of the customer service function. You will manage customer accounts, ensuring that their needs are met and that they receive high-level technical support. Your focus will be on project management, where you will design and implement strategies to enhance customer satisfaction and engagement.

You will collaborate closely with sales and marketing teams to support their activities and provide insights based on customer feedback. Your role will also involve identifying opportunities for account growth and developing strategies to capitalize on them.

What we offer

GenScript offers a dynamic work environment where you can grow your career in the biotechnology field. You will have the opportunity to work with a diverse team and contribute to innovative projects that impact the health and well-being of people globally. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.