Technical Account Manager • Mid-Level

Who you are

You have a strong background in account management and technical support, ideally within the biotechnology sector. Your experience allows you to effectively manage customer relationships and ensure satisfaction through proactive engagement and problem-solving. You understand the complexities of project management and can design solutions that meet customer needs while aligning with company goals.

You are skilled in communication and collaboration, working closely with sales and marketing teams to support their activities. Your ability to translate technical information into understandable terms for clients is a key asset. You thrive in environments where you can take ownership of customer accounts and drive initiatives that enhance service delivery.

What you'll do

As a Technical Account Manager at GenScript, you will be the primary technical resource for customers, providing high-level support and guidance. You will manage the daily operations of customer service functions, ensuring that all inquiries and issues are addressed promptly and effectively. Your role will involve project management, where you will oversee the design and execution of projects tailored to customer specifications.

You will work closely with cross-functional teams to strengthen customer relationships and enhance satisfaction. This includes collaborating with sales and marketing to identify opportunities for growth and improvement. Your proactive approach will help in anticipating customer needs and delivering solutions that exceed expectations.

What we offer

GenScript offers a dynamic work environment where you can grow your career in the biotechnology field. You will have the opportunity to work with a team of professionals dedicated to making a positive impact on health and wellness through innovative solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.