Customer Success • Mid-Level

Who you are

You have a strong background in customer success engineering, ideally with experience in building and improving platforms that drive measurable outcomes. You understand the importance of automation and integration in enhancing service delivery and customer satisfaction. Your familiarity with modern web applications and tools allows you to effectively support customer success initiatives. You are comfortable working in a remote environment and collaborating with cross-functional teams to achieve common goals. You embrace AI as a productivity multiplier and are eager to incorporate it into your workflows to drive efficiency and innovation. You value continuous knowledge exchange and are committed to personal and professional growth within a high-performance culture.

What you'll do

As a Practice Engineer on the CX Engineering team, you will be responsible for developing and enhancing the platforms and tools that support GitLab's Customer Success and Professional Services teams. You will focus on creating automation solutions that streamline processes and improve service delivery. Your role will involve collaborating with various stakeholders to identify needs and implement effective solutions that drive customer outcomes. You will work on modern web applications and integrations, ensuring that the tools you develop are user-friendly and efficient. You will also be expected to stay updated on industry trends and best practices to continuously improve the services offered to customers. Your contributions will play a crucial role in helping GitLab maintain its reputation as a leader in the DevSecOps space.

What we offer

GitLab offers a dynamic and inclusive work environment where every voice is valued. You will have the opportunity to work with industry leaders and contribute to innovative projects that transform software development. The company promotes a culture of continuous learning and knowledge sharing, enabling you to reach your full potential. GitLab also emphasizes the importance of work-life balance, providing flexible remote work options. You will be part of a team that is committed to making a positive impact on the software development landscape, and you will have the chance to co-create the future of technology with us.