About Retool
The application layer for AI
Key Highlights
- Valued at over $3.6B with $165.3M in funding
- Serves major clients including Amazon, Philips, and Mercedes-Benz
- Headquartered in Mission District, San Francisco, CA
- Employs 201-500 people with a strong engineering focus
Retool, founded in 2017, is a leading platform for building internal applications quickly using low-code solutions. With a valuation of over $3.6B, Retool serves notable customers such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz. Headquartered in the Mission District of San Francisco, the co...
🎁 Benefits
Retool offers comprehensive healthcare plans, a $1,200 annual learning stipend, flexible PTO, and a 4-week Work From Anywhere policy. Employees also e...
🌟 Culture
Retool fosters a culture centered around empowering developers to create internal applications efficiently. The team values innovation and accessibili...
Overview
Retool is hiring an Enterprise Support Engineer to assist clients in leveraging their enterprise AppGen platform. You'll work closely with users to ensure they can effectively build custom software solutions. This role requires strong problem-solving skills and experience in customer support.
Job Description
Who you are
You have a strong background in customer support, ideally with experience in technical environments. You understand the challenges that users face when working with complex software and are adept at troubleshooting issues to provide effective solutions. Your communication skills are top-notch, allowing you to convey technical information clearly to non-technical users. You are comfortable working in a hybrid environment and can adapt to the needs of the team and clients.
Desirable
Experience with software development or familiarity with coding concepts is a plus. You may have worked in roles that required you to engage with both technical and non-technical stakeholders, giving you a well-rounded perspective on user needs.
What you'll do
In this role, you will be the first point of contact for clients using Retool's enterprise AppGen platform. You will assist users in navigating the platform, helping them to build custom software solutions that meet their business needs. Your responsibilities will include troubleshooting issues, providing guidance on best practices, and ensuring that users are getting the most out of the platform. You will collaborate with the engineering team to relay user feedback and contribute to product improvements. Additionally, you will document common issues and solutions to enhance the support knowledge base.
What we offer
Retool offers a competitive salary range of $131,800—$178,300 USD, along with generous benefits for all employees. The company promotes a hybrid work environment, allowing for flexibility in your work location. You will be part of a dynamic team that values innovation and collaboration, contributing to a product that is transforming how businesses build software. Retool is committed to fostering a supportive and inclusive workplace where every employee can thrive.
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