Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success management, ideally within the software or technology sector. Your experience includes working closely with clients to understand their needs and drive adoption of technology solutions. You are skilled in building relationships and ensuring customer satisfaction, with a focus on delivering value and achieving business outcomes. You thrive in a collaborative environment and are comfortable working with cross-functional teams to align customer goals with product capabilities.

You possess excellent communication skills, allowing you to articulate complex concepts clearly and effectively to diverse audiences. Your ability to analyze customer data and feedback enables you to identify opportunities for improvement and expansion within existing accounts. You are proactive in your approach, always looking for ways to enhance the customer experience and drive engagement with the product.

What you'll do

As a Customer Success Manager at GitLab, you will be responsible for aligning with customers' desired business outcomes and ensuring they derive maximum value from our AI-powered DevSecOps Platform. You will work closely with clients to enable them on their existing use cases and identify opportunities for expansion into additional use cases. Your role will involve regular check-ins with customers to assess their satisfaction and address any concerns they may have.

You will collaborate with product and engineering teams to relay customer feedback and advocate for enhancements that improve the user experience. Additionally, you will develop and deliver training sessions and resources to help customers effectively utilize the platform. By fostering strong relationships with key stakeholders, you will ensure ongoing customer engagement and retention.

What we offer

At GitLab, we offer a dynamic work environment where innovation flourishes and every voice is valued. You will have the opportunity to co-create the future of software development alongside industry leaders. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling you to reach your full potential while collaborating with talented colleagues. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the power of diverse perspectives to drive success.