About GitLab
The single application for the entire DevOps lifecycle
Key Highlights
- Public company (NASDAQ: GTLB) with a valuation of $11B
- Over 30,000 customers including NASA, IBM, and Goldman Sachs
- Headquartered in San Francisco, with a fully remote workforce
- Unlimited PTO and flexible remote work options
GitLab is a comprehensive DevOps platform headquartered in San Francisco, California, serving over 30,000 organizations including NASA, IBM, and Goldman Sachs. The platform integrates project planning, source code management, CI/CD, and monitoring into a single application, streamlining the software...
🎁 Benefits
GitLab offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, allowing employees to work from anywhere. They a...
🌟 Culture
GitLab is known for its remote-first culture, with a strong emphasis on transparency and collaboration across global teams. The company values results...
Support Engineer • Mid-Level
Skills & Technologies
Overview
GitLab is hiring a Support Engineer for their U.S. Government Support team to assist public sector organizations in running GitLab in complex environments. You'll leverage your expertise in GitLab to provide exceptional support. This position requires experience in technical support and problem-solving skills.
Job Description
Who you are
You have a strong background in technical support, ideally with experience in assisting government agencies or public sector organizations. Your problem-solving skills are top-notch, allowing you to navigate complex environments with limited resources. You are familiar with GitLab and understand its applications in DevSecOps, enabling you to provide effective solutions to users. You thrive in collaborative settings, working closely with engineering teams to address customer needs and improve product functionality. Your communication skills are excellent, allowing you to convey technical information clearly to both technical and non-technical stakeholders. You are adaptable and can work in high-pressure situations, ensuring that customer issues are resolved efficiently and effectively.
What you'll do
As a Support Engineer on the U.S. Government Support team, you will be the bridge between support and engineering, helping government agencies implement and run GitLab in challenging environments. You will troubleshoot issues, provide guidance on best practices, and ensure that customers can leverage GitLab's full capabilities. Your role will involve collaborating with engineering teams to escalate and resolve complex technical issues, contributing to product improvements based on customer feedback. You will also be responsible for creating documentation and resources to assist users in navigating GitLab's features. Your work will directly impact the efficiency and effectiveness of public sector organizations using GitLab, making a significant contribution to their success.
What we offer
At GitLab, you will be part of a high-performance culture that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a supportive environment where your contributions are recognized and valued. Join us in transforming how the world develops software and make a difference in the public sector.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at GitLab.
Similar Jobs You Might Like
Based on your interests and this role
Support Engineer
AssemblyAI is seeking a Support Engineer to join their team focused on Speech AI. You'll work on providing support for their powerful speech-to-text API. This role requires a dedication to customer success and technical problem-solving skills.
Solutions Engineer
Delve is hiring a Solutions Engineer to provide fast, technical support to customers in real time. You'll troubleshoot issues and help users navigate compliance workflows. This role requires strong technical skills and a customer-focused mindset.
Support Engineer
Supabase is hiring a Support Engineer to provide world-class developer support for their Postgres development platform. You'll assist users with a variety of topics, leveraging your SQL and PostgreSQL skills. This role requires 3+ years of experience in customer support.
Support Engineer
LivePerson is seeking a Senior Support Engineer to serve as a Tier 3 Subject Matter Expert in Conversational AI. You'll leverage your expertise in SQL, Java, and cloud infrastructure to resolve complex technical issues. This role requires 7+ years of experience and offers remote work in India.
Support Engineer
LivePerson is hiring a Senior Support Engineer to serve as a Tier 3 Subject Matter Expert focusing on Conversational AI. You'll leverage your expertise in SQL, Java, and SaaS/Cloud infrastructure to resolve complex technical issues. This position requires 5-7 years of experience.