Support Engineer • Mid-Level

Who you are

You have 3+ years of experience in customer support, specifically providing developer support to technical customers. Your proficiency in SQL, particularly with PostgreSQL, allows you to handle complex queries with ease. You possess excellent communication skills and are fluent in English, enabling you to effectively assist users from diverse backgrounds. Your familiarity with Linux/Unix operating systems enhances your ability to troubleshoot and resolve issues efficiently. If you have experience in database administration, that’s a plus, as it complements your support capabilities.

What you'll do

As a Support Engineer at Supabase, you will provide timely responses to support cases covering a wide range of topics, from billing inquiries to technical implementation questions. You will triage support cases, directing users to existing documentation or escalating issues to the appropriate technical teams when necessary. Monitoring feedback channels such as GitHub Issues and Discussions will be part of your daily routine, allowing you to stay updated on user concerns and product improvements. You will also identify opportunities for developing internal tools to enhance support efficiency. If you have experience with testing, you may reproduce issues and create test cases to improve overall test coverage.

What we offer

At Supabase, we foster a collaborative environment where you can grow your skills while contributing to a product that developers love. We offer a fully remote work setup, allowing you to work from anywhere within the EMEA region. Our team is dedicated to minimizing time to fix issues, ensuring that you will be part of a supportive and efficient team. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.