Account Manager • Senior

Who you are

You have a proven track record in account management, with at least 5 years of experience in a similar role. You excel at building strong relationships with clients and understand the importance of delivering exceptional service. Your ability to analyze client needs and provide tailored solutions sets you apart. You thrive in a fast-paced environment and are comfortable working with cross-functional teams to achieve business objectives. You are passionate about driving growth and are motivated by the impact your work has on clients and the community. You believe in fostering an inclusive environment where everyone feels valued and heard.

Desirable

Experience in the tech or delivery industry is a plus, as is familiarity with marketplace dynamics. You have a knack for identifying opportunities for improvement and are proactive in implementing solutions. Your communication skills are top-notch, allowing you to articulate ideas clearly and effectively to both clients and internal teams. You are adaptable and open to feedback, always looking for ways to enhance your performance and contribute to the team's success.

What you'll do

As a Senior Account Manager at Glovo, you will be responsible for managing a portfolio of key clients, ensuring their needs are met and expectations exceeded. You will act as a business growth catalyst, identifying opportunities to expand services and enhance client satisfaction. Your role will involve regular communication with clients to understand their challenges and provide solutions that align with their goals. You will collaborate closely with internal teams, including operations and marketing, to ensure a seamless experience for clients. You will analyze performance metrics to track client success and identify areas for improvement. Your insights will help shape the strategy for client engagement and retention.

You will also play a key role in onboarding new clients, guiding them through the initial setup process and ensuring they are equipped to utilize Glovo's services effectively. You will conduct regular check-ins to assess client satisfaction and gather feedback, using this information to drive continuous improvement. Your ability to build rapport and trust with clients will be essential in fostering long-term partnerships.

What we offer

At Glovo, we pride ourselves on our unique culture and commitment to employee development. You will have access to ongoing training and professional growth opportunities, allowing you to enhance your skills and advance your career. We offer a competitive salary and benefits package, including health insurance and flexible working arrangements. Our team is diverse and inclusive, and we encourage you to bring your authentic self to work. Join us in revolutionizing the delivery market and making a positive impact on the communities we serve.