Customer Operations • Lead

Who you are

You have a proven track record in customer service operations, ideally with experience leading teams in a fast-paced environment. You understand the importance of delivering exceptional customer experiences and are passionate about fostering a positive team culture. Your leadership style encourages collaboration and inclusivity, allowing team members to thrive and contribute their best work. You are adaptable and ready to tackle challenges head-on, ensuring that your team meets and exceeds operational goals. You possess excellent communication skills, enabling you to effectively engage with clients, team members, and stakeholders alike. You are committed to continuous improvement and are always looking for ways to enhance processes and service delivery.

What you'll do

In this role, you will lead the Customer Service Operations for Glovo in the Balkans, ensuring that all service hubs operate efficiently and effectively. You will be responsible for managing a team of customer service representatives, providing guidance and support to help them resolve issues and deliver outstanding service. You will analyze performance metrics to identify areas for improvement and implement strategies to enhance customer satisfaction. Collaborating with other departments, you will ensure that customer feedback is integrated into service improvements and operational strategies. You will also play a key role in training and developing your team, fostering a culture of growth and excellence. Your leadership will be crucial in driving the success of customer service initiatives and achieving operational targets.

What we offer

At Glovo, we offer a unique work culture that values talent and encourages personal and professional growth. You will have the opportunity to work in a dynamic environment where your contributions make a real impact on millions of users. We provide competitive compensation and benefits, along with a commitment to fostering an inclusive workplace where everyone feels valued. Join us in revolutionizing the way people connect with their everyday needs and be part of a team that is dedicated to making a difference.