Operations Manager • Senior

Who you are

You have a proven track record in operations management, ideally within the on-demand or logistics sector — your experience has equipped you with the ability to lead teams effectively and drive performance in a fast-paced environment. You understand the nuances of managing a multi-category app and are passionate about enhancing user experiences through operational excellence.

Your leadership style is inclusive and empowering — you believe in fostering a culture where every team member feels valued and heard. You are comfortable navigating complex challenges and are adept at making data-driven decisions that align with company goals.

You possess strong analytical skills and can interpret data to inform strategic decisions — your ability to think critically about operational processes allows you to identify areas for improvement and implement effective solutions. You are also skilled in stakeholder management, ensuring that all parties are aligned and working towards common objectives.

You are adaptable and thrive in dynamic environments — you embrace change and are always looking for innovative ways to enhance service delivery. Your communication skills are top-notch, allowing you to articulate your vision clearly and inspire your team to achieve their best.

Desirable

Experience in the tech or delivery industry is a plus, as is familiarity with marketplace dynamics. A background in project management or strategic planning would also be beneficial, enabling you to contribute to the broader organizational strategy.

What you'll do

As the Senior Country Lead for Glovo in Romania, you will oversee all operational aspects of the on-demand services, ensuring that we deliver exceptional service to our users and partners. You will lead a team of operations professionals, guiding them to achieve performance targets and maintain high service standards.

You will be responsible for developing and implementing operational strategies that align with Glovo's mission to revolutionize the delivery market — this includes optimizing processes, enhancing user experiences, and ensuring that our service offerings meet the needs of our diverse customer base.

Collaboration will be key in this role; you will work closely with cross-functional teams, including marketing, technology, and customer service, to ensure that our operations are seamless and efficient. You will also engage with external partners and stakeholders to foster strong relationships that support our growth objectives.

Monitoring key performance indicators will be a critical part of your role — you will analyze data to assess operational performance and identify opportunities for improvement. Your insights will drive decision-making and help shape the future direction of our services in Romania.

You will also play a vital role in fostering a positive company culture — by encouraging open communication and collaboration, you will help create an environment where team members feel empowered to contribute their ideas and drive innovation.

What we offer

At Glovo, we believe in investing in our people — you will have access to professional development opportunities that will help you grow in your career. We offer a dynamic work environment where creativity and collaboration are encouraged, and your contributions will have a direct impact on our success.

You will be part of a diverse and inclusive team that values different perspectives and experiences. We are committed to creating a workplace where everyone feels welcome and valued, and we encourage you to bring your authentic self to work.

Join us on this exciting journey as we continue to expand our services and make a difference in the lives of millions of users. Together, we can shape the future of on-demand delivery in Romania.