Solutions Engineer • Lead

Who you are

You have a strong background in solutions engineering, particularly within the enterprise sector, and have successfully led teams in delivering technical solutions that meet complex customer needs. Your experience includes mentoring and developing technical talent, ensuring that your team is equipped to handle high-value accounts and intricate sales processes. You possess excellent communication skills, allowing you to translate technical concepts into clear, actionable insights for both customers and internal stakeholders. You thrive in collaborative environments, working closely with sales, product, and engineering teams to drive customer success and influence product roadmaps based on feedback. You are passionate about helping nonprofits and understand the unique challenges they face in leveraging technology for social impact.

What you'll do

In this role, you will lead and mentor a team of Enterprise Solutions Engineers, setting expectations and best practices for technical discovery and solution design. You will engage directly with strategic accounts, guiding your team through complex deals and ensuring that customer feedback informs the development of scalable solutions. Your leadership will shape how GoFundMe Pro presents its technical capabilities in the market, enhancing partnerships with sales and driving customer engagement. You will also be responsible for developing training programs that enhance your team's skills in technical storytelling and executive presence, ensuring they can effectively communicate the value of GoFundMe's solutions to potential clients. As a key player in the organization, you will collaborate with cross-functional teams to align on strategic initiatives and contribute to the overall growth of the enterprise business.

What we offer

GoFundMe offers a dynamic work environment where you can make a significant impact on the nonprofit sector. You will have the opportunity to work with a passionate team dedicated to helping others and driving social change. We provide competitive compensation and benefits, along with a culture that values collaboration and innovation. You will also have access to professional development opportunities to further enhance your skills and career growth within the organization.